Return & Refund Policy

At Oina Essentials, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

🛡️ 30-Day Risk-Free Guarantee

You may return your item within 30 days of delivery for a refund or replacement.

• ✔ Item must be unused and in original condition
• ✔ Must be returned in original packaging
• ✔ Proof of purchase is required

🔁 Returns

To initiate a return, please contact us at:

📧 support@oinaessentials.com

Our support team will provide you with return instructions.

Please do not send items back without contacting us first.

💸 Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• ✔ Approved refunds will be processed to your original payment method
• ✔ Processing time: 5–10 business days (depending on your bank)

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

🛠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

• 📸 Include photos of the issue
• 🔁 We will offer a free replacement or full refund

❌ Non-Returnable Items

We do not accept returns for:

• Items that have been used or damaged by the customer
• Items returned without prior contact

⏱ Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company (processing time may vary)

📩 Contact Us

If you have any questions about your return or refund, feel free to contact us:

📧 support@oinaessentials.com
⏱ Response time: within 24 hours